1. Where do you ship from and where to?
I ship worldwide from France (EU). Delivery varies depending on your location and can take from 3 business days (FR) to several weeks outside EU.
Fees charged upon reception of your order depend on your country's legislation.
Different countries may experience delays depending on their own postal services.
2. What payment method can I use ?
Both card payments through Stripe and checkout with Paypal are accepted now.
3. Do orders come with tracking ?
All orders are shipped as tracked mail* via the french national postal service (La Poste). It is the default shipping option and insures international orders don't get lost. You'll receive your tracking number by mail once your order has shipped.
In-stock items ship on the next Wednesday after your order was placed.
*Lettre suivie internationale pour l'étranger/Lettre suivie ou colissimo pour la France ou pays d'Europe proches.
4. Do prints come flat or rolled up ?
To ensure prints get to you in their best condition and at the lower cost to you, they're all sent flat with proper packaging. Note that the biggest formats will probably not fit in your mail box, hence why a phone number is required when placing your order.
5. When will pre-orders ship ?
Pre-orders ship once the whole manufacturing/shipping process is complete. This process starts once preorders close and takes around a month at the moment, depending on product. Consider around two months for items to be shipped to you. I always stay in touch via newsletter to show you how production/shipping is going.
6. How long will the shop be open ?
The shop should be open for a month starting launch but the short answer is undefinitely. You can check my socials for any related anouncement.
7.Return policy ?
Unfortunately, I cannot accept returns of shipped items. Though I'm not responsable for any damage occuring during shipping, please use the contact form or reach out on my socials if anything arrives broken or unusable so it can be replaced.
If you need to combine or modify your order, please contact me as soon as possible so I can help you.
8. Where can I get updates on pre-orders and new drops ?
For all shop orders, you will get important updates through my substack newsletter. Any other updates will be announced on my instagram account ^^ !
9. Do you sell in-person ?
Yes, I do locally for now ! My next event will be Y/Con Summer Party in Lyon in May.